Contact Rockwell

If your Rockwell Tool was manufactured before the year 2000, you may call 866-847-3580 or link to Ace Tool Repair with questions about parts or service. http://acetoolrepair.com

Service and Support

Feel free to Email us at info@positecusa.com for a response within 24 to 48 hours. We will answer all emails as quickly as possible.

Our Consumer Hotline: 866-514-ROCK (7625)

Our Commitment to You

We do our best to answer calls promptly and to keep hold times to a minimum. During busy times we may not be able to answer your call immediately, but if you leave us a message we will call you back as soon as possible – typically within one hour and always within one business day.

We will inform you within one business day if the issue requires further investigation or escalation. Escalation will take place that same business day.

We strive to resolve all customer technical support issues within a maximum of five business days.